Main purpose of job

To be responsible to the Bereavement Administration Manager, through the Senior Cemeteries Administrator, for the work in a site-based cemetery office or in the central public office (Cecil Ward Building) as required.

To provide clerical and administrative support to ensure the service meets its objectives in a cost efficient and effective manner.

To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.

Summary of responsibilities and personal duties

To assist in the end-to-end administration of the council's cemeteries and crematorium including, but not limited to:

City Cemetery, Falls Road;
Dundonald Cemetery, Upper Newtownards Road;
Roselawn Cemetery, Ballygowan Road, Crossnacreevy;
Crematorium, Roselawn Cemetery; and
Cemeteries/Crematorium Central Office - Cecil Ward Building.

In particular for assisting in the booking, recording and processing of statutory documentation for burials and cremations; includes key-holding duties at site offices.

To respond to enquiries and complaints from the public and representatives from the bereavement industry, providing front line customer support as appropriate, in a tactful and sensitive manner.
To assist the public in the selection and identification of graves, by delivering accurate and relevant information.
To deal with funeral directors in relation to all aspects of cemetery administration and funeral arrangements for burial and cremation.
To direct funeral corteges and visitors to graves and other facilities on site as required.
To accept payments for bereavement services including burials and memorialisation.
To ensure accurate and up-to-date information is maintained in relation to specifications for foundations.
To liaise with the Cemeteries Central Office and monumental sculptors regarding the enforcement of procedural and policy requirements relating to the checking of headstones and surrounds.
To maintain site maps to assist in the identification of graves for interment in conjunction with cemeteries operations staff.

Experience

Applicants must, as at the closing date for receipt of application forms, be able to demonstrate on the application form, by providing personal and specific examples, at least one year's relevant experience of:

working in an environment which deals with bereavement issues including providing advice and support to customers in a sympathetic and sensitive manner;
undertaking administrative and cash handling duties within a business environment; and
using information technology software such as Microsoft Office, or equivalent packages.

Special skills and attributes

Applicants must be able to demonstrate, by providing personal and specific examples, evidence of the following special skills and attributes which may be tested at interview:

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